Time By Design has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: Time by Design.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart.

Our site uses cookies to keep track of your shopping cart.

This site may contain links to other sites. Time by Design is not responsible for the privacy practices or the content of such Web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), financial information (like their account or credit card numbers), and demographic information (like their zip code,or age). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services. Demographic and profile data is also collected at our site. We use this data to tailor our visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

• You can send email to info@timebydesign.com

Correct/Update

This site gives users the following options for changing and modifying information previously provided.

• email info@timebyDesign.com

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact

Mary Pond

Time By Design

info@TimeByDesign.com

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What is the Warrantee?

Our watches are "Dress" watches. Water and excessive heat can destroy the electronics and cases and crystals cannot be repaired or replaced. For a long life, do not submerge them in water or store them on hot window sills, hot radiators, or in the sun. To keep the cases looking good, do not wear them for sports activity or heavy manual labor.

Time by Design warrants this watch to the original owner to be free of defects in manufacture and material parts for a period of one year from the date of purchase.

This warrantee does not cover a defect that has resulted from improper use or maintenance, accident, improper packing or tampering, alteration or modification as determined only by us. Neither does it include damage from water, dirt, excessive dust or heat. Damage to the case, strap and crystal is not covered under the terms of this warrantee. The obligation of Time by Design under this warrantee is limited only to the repair or replacement of this watch.

In the event a watch is defective under the above-mentioned terms, please return it postage prepaid to the appropriate PO box listed above:



Along with the defective watch, please supply proof of purchase, and include a check or money order for $15. If the returned watch requires only a battery change and it is greater than six months since the sale date, than the check will be cashed. If the watch is less than six months from the sales date, the check will be returned with the watch. The servicing of watches under warranty requires a $15 payment (unless defect occurs within weeks of ownership and we determine that a problem is due to manufacturing issues). If defects in a watch are determined to be caused by manufacturing issues a repaired or replaced watch will be returned to the owner.

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What is your return policy?

For Downloadable CyberClocks: We do not give refunds after 48 hrs., unless we have been notified in writing by the purchaser that they or their recipient cannot install it and wish no help in trying to install it.

For Watches: You have ten days to examine a watch and return it if you decide you do not want it. Please do not bend or wrinkle the band or we must charge you for a replacement band. Upon receipt of the watch, if there is damage, contact us immediately by e-mail or by phone to customer service. If damage is incurred to the case or crystal once the watch is in your possession, the watch cannot be returned for a refund. For your protection, we strongly suggest that you ship all returns via US Postal Service Priority Mail with tracking confirmation. Kindly include a note explaining the reason for the return. Please note that you are responsible for the safe return of merchandise and all shipping cost. Please return items within ten (10) days to receive a prompt exchange or refund. If you are giving the item as a gift, we will extend the return period to 10 days from the date you plan to give the gift (please indicate this by typing "gift date ____" in the comments field of the order form)as long as that date is within 30 days of ordering. A $10 restocking fee will be charged if there is evidence of wear to the watch band. Ship returns to: Time by Design at the appropriate PO box as detailed above under our address. We will then credit your credit card. You must pay for postage on the watch you are returning. Items must be returned PREPAID, IN THE ORIGINAL PACKAGING. We cannot accept returns sent c.o.d., and original shipping charges are not refundable. If you paid by check or money order, we will issue a refund check. For credit card orders, a credit will appear on your statement within two (2) months. If you have any questions or concerns about your watch please e-mail us at any time or send a letter to the Customer Service Dept. at the PO box detailed at the top of the page.

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What are the shipping costs?

We ship orders Mon.through Friday (excluding holidays) and generally process them within 48 hours from the time the order is placed. When ordering via phone on a Friday be mindful that your order will not be processed for shipment until Monday. If you order your shipment for Express delivery on Friday, Saturday, or Sunday before 5PM, the order will be sent "Express" Monday and if Monday is a holiday, it will be shipped on Tuesday. If you order after 5PM Sunday, the order will be processed Monday and shipped Tuesday. Shipping is as follows:

Inside US: $7 for 2-4 day delivery via US Priority Mail which requires signature confirmation or "Inside Continental US - 2nd Day Air" ( shipped express overnight the day after you order)at a cost of $16 which also requires signature confirmation. We do not do same day express delivery.

Outside Continental US: $25-35 for most countries via Global US Express. Delivery should take 10-12 days. Shipping charge to Canada is $16 ( 2 day express ) and requires signature confirmation. Actual shipping charges will be added by Time By Design based on delivery location. Customer responsible for any duty, customs fees, etc.

If an incorrect shipping method is specified, multiple watches are ordered or shipping cost increases, Time By Design will add the actual shipping cost to your order. For a firm shipping quote or special shipping needs, please e-mail or call us.

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What are the watch specifications?

• Japanese quartz crystal movement
• Brushed stainless steel case
• Leather strap ( black only) customized to fit the contours of the case is 7 and 1/2 in. long (total watch length is 9 and 1/4 inches) and is easily replaced with our bands or another manufacturer's band though it is difficult to find tapered bands.
• Single set button
• Lithium battery no. CR2016
• Case dimensions
  • 1-5/8" Long
  • 1 1/8" Wide
  • 1/4" Thick
• Mineral glass crystal
• Copyrighted designs

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How do you set the watch?

1. Press set button in and hold down. Minutes and hours will fast forward. 2. To set hour time, release set button at desired hour. 3. To set precise minute time, push and release set button to "step" minutes ahead until you have reached the exact minute.

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Are your watches sold in stores?

No, at this point, we are almost exclusively a direct marketing company in the US.

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How do you change the battery?

To change the battery, remove the four screws which hold down the backplate. Then remove the gasket and slide out the old battery from the clip and insert the new one. The watch will automatically recalibrate and proceed to count from 12:00. Re-set the watch with the single set button to the correct time. The steel watches (with a light) have a snap in backplate and we recommend that a watchmaker change the batteries.

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What parts are replaceable?

The only parts that are replaceable are the battery and strap. Replacement straps cost $15. Please include an additional $6 for postage and handling. Replacement batteries type CR2016 are readily available and can be easily changed though we recommend a watchmaker change batteries on our lighted steel models with snap in backplates.

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What is the battery life?

The CR2016 battery will last approximately 2 years. If you are using the light up model the battery life will depend on your usage of the light.

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How waterproof are these watches?

This is a "dress" line of watches and they are water resistent to 3 ATM. They are not intended for "rough" wear or submersion. .

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